At ERA Luxe, by Shree Maa Enterprises, we strive to provide exceptional customer satisfaction. Please review the guidelines below:

Returns: Returns are accepted within 5 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. There's no exchange or replacement available.

Refunds: For defective or damaged items, you’ll receive a full refund to the original payment method within 7 business days, or store credit, as per your preference within 7 business days. For standard returns (non-defective items), a store credit for future purchase will be issued within 7 business days for the item value, valid for 6 months.

Return Shipping: For defective or damaged items, we’ll bear the return shipping charges. For standard returns (non-defective items), customers are responsible for the cost of return shipping. This charge will be deducted from the amount of the credit note.

Please feel free to contact us with any questions or concerns regarding our return policy. We strive to provide exceptional customer service and satisfaction with every purchase.